Privacy Policy

1. Introduction

Aircon Hire Aus Pty Ltd (“we,” “us,” “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, handle, store, and disclose personal information via our Webflow-built website, including through our contact form.

2. Legal Framework & Applicability

We operate in accordance with the Privacy Act 1988 (Cth) and its Australian Privacy Principles (APPs). These principles govern the collection and handling of personal information by APP entities, including private organisations with annual turnover over AUD 3 million, or those dealing with sensitive information. Even if an organisation falls below this threshold, following the APPs is considered best practice.

3. Information We Collect

a) Voluntary submissions

• Contact form data, such as name, email, phone number, company name, and message.
  

b) Technical data (if applicable)

• Usage data such as cookies, analytics, and IP address.

4. Collection Practices & Consent

We only collect the personal information that is reasonably necessary to respond to your inquiries or to provide our services.

By submitting your details via the contact form, you consent to us using that information for the purposes described in this Privacy Policy. We do not pre-tick consent boxes, and providing your information is voluntary.

5. Use of Information

Your information is used to:

• Respond to inquiries, prepare quotes, and provide customer support.
• Improve website experience (if analytics are in use).
• Comply with legal or regulatory obligations.

6. Disclosure & Third-Party Services

We may share your data with:

• Webflow, as our hosting and processing platform.
• Other service providers, such as CRM or email platforms, used solely to fulfil your request.
  

If your information is disclosed overseas (for example, via Webflow or another provider), we take reasonable steps to ensure the recipient handles it in accordance with the APPs, as required under APP 8.

7. Data Storage & Security

We implement reasonable technical and organisational safeguards — including encryption, secure servers, and access controls — to protect your data from misuse, interference, loss, or unauthorised access, in line with APP 11.

8. Access, Correction & Deletion Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections of any inaccuracies.
• Request deletion when the information is no longer required.
  

These rights are recognised under APP 12 and APP 13. You can make a request using the contact details below.

9. Complaints & Dispute Resolution

If you believe your privacy rights have been breached, please contact us first using the details below. We take complaints seriously and will respond promptly.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

10. Cookies & Tracking (If Applicable)

If cookies or tracking technologies are used on this site, we will disclose:

• The types of cookies or tracking technologies in use.
• Their purposes (for example, analytics).
• How you can disable them via your browser settings.

11. Policy Updates

We treat this Privacy Policy as a living document and will update it if our practices or legal obligations change. The “Effective Date” at the top of this page will be updated accordingly.

12. Contact Us

For privacy inquiries, access, correction, or complaints, please contact us at:

• Email: info@airconhireaus.com.au
• Phone: 1300 001 355